Cancellation, Refund & Replacement Policy
- Krya Cancellation, Refund & Replacement Policy
We aim to give you complete peace of mind when you buy our products.
Before we dispatch your order
If for any reason, you want to cancel your order before we dispatch it, please send us an email with your order number to firstname.lastname@example.org & we will refund the amount paid by you after deducting the bank payment processing fees incurred by us. The refunded amount will usually be credited to your account within 4 – 7 working days depending upon the bank.
After your receive your order
In this case you have two options – Replacement or Refund.
- Replacement: If you are not satisfied with the product received and desire a replacement , please send us an email with your order number to email@example.com 30 days of receipt & we will replace the product free of cost within our usual delivery time.
- Refund: If for any reason you want a refund after receiving the product, please send us an email with your order number to firstname.lastname@example.org 30 days of receipt & courier the un-used Krya products back to us in good condition. We will refund the amount paid by you for the product after deducting the courier charges and bank payment processing fees incurred by us. The refunded amount will usually be credited to your account within 4 – 7 working days depending upon the bank.
2. Krya Delivery Policy
Free Shipping for orders above INR 1000/- within India.
We give free delivery within India on all orders with a value of INR 1000.00 ( Rupees one thousand) and above. For orders below INR 1000.00 ( Rupees one thousand) in value, we charge a flat shipping fee of Rs 50.00 within India
Delivery locations ( For orders within India)
We use leading courier companies for all the pincodes where their service is available. For other difficult to reach pincodes we will use the Indian postal service.
All orders received before 1 P.M. on working days will be dispatched to the courier partner on the same day. Orders received after 1 P.M. will be processed the next working day. For orders received on Sundays and other national holidays, the order will be processed on the next working day.
Estimated Delivery Time
For all pincodes serviced by our courier partner, we estimate the following delivery times from the time the product is received by our courier partner.
Chennai – 24 working hours
Other metros – 48 – 72 working hours
Other towns – 72 – 108 working hours
The above times are our best estimates. Kindly note that actual delivery times depend on the courier partner and location conditions